Effective Date: April 30, 2025
Website: https://guardiantv.co.uk
Support Email: [email protected]
At GuardianTV, we strive to provide reliable IPTV services and responsive technical support. However, due to the digital and non-tangible nature of IPTV subscriptions, we enforce a strict but fair refund policy to ensure transparency and protect service integrity.
1. Refund Eligibility
You may be eligible for a partial or full refund under the following condition:
- The IPTV service has been completely non-functional and no working alternative (e.g., server switch, IP rerouting, VPN solution) has been successfully provided within 3 calendar days of your first reported support request.
We are committed to resolving service interruptions and will first attempt to:
- Provide access to alternative servers or streams
- Offer VPN or IP rerouting options to bypass ISP restrictions
- Assist in reconfiguration or device troubleshooting
If all options fail and the service remains inaccessible after 3 full days, your refund request may be considered.
2. Non-Refundable Scenarios
Refunds will not be issued under the following circumstances:
🚫 1-Month Subscription Plans
All 1-month subscriptions are strictly non-refundable, regardless of technical issues. These short-term plans are treated as low-risk, no-commitment offers.
🚫 App or Device Incompatibility
If your chosen app or device is incompatible with our service or fails to support the required streaming protocols, no refund will be provided. We strongly recommend using our list of verified compatible apps.
🚫 User Misconfiguration or Device Errors
If the IPTV service is fully functional but you experience issues due to incorrect setup, unsupported hardware, or device failure, the service is considered delivered and is not eligible for a refund.
🚫 ISP Blocking (With Alternatives Offered)
If your Internet Service Provider blocks access to our service and we have already offered working solutions (such as VPNs or alternative servers), your request will not qualify for a refund.
🚫 Trial Orders & Expired Subscriptions
Free trials, demo periods, or any expired subscriptions are non-refundable under all circumstances.
3. How Refunds Are Processed
If your case qualifies under the refund conditions outlined above (excluding 1-month plans), refunds will be processed using one of the following methods:
- Bank Transfer
- Cryptocurrency (e.g., USDT, BTC, ETH)
- Revolut
Refunds are typically processed within 5–10 business days after approval. The refund method may depend on your original payment method and geographic location.
4. How to Request a Refund
To initiate a refund request, follow these steps:
- Contact our support team via live chat on our website: https://guardiantv.co.uk
- Include the following details:
- Full name and email used during purchase
- Proof of payment
- Description of the issue, including troubleshooting steps already attempted
- Allow up to 3 business days for our technical team to attempt resolution.
5. Fraud & Abuse Prevention
To maintain fairness and security for all users, GuardianTV reserves the right to deny refund requests under the following conditions:
- Multiple or repeated refund requests from the same user
- Use of fake, temporary, or anonymous emails
- Evidence of account sharing, reselling, or system manipulation
- Abusive or threatening communication with support
6. Policy Updates
This refund policy is subject to change without prior notice. Any updates will be posted to our website. Continued use of GuardianTV services constitutes acceptance of the most current version of this policy.
For any additional questions, please contact our support team at:
📧 Email: [email protected]
🌐 Website: https://guardiantv.co.uk
